TERMS & CONDITIONS
We ship our orders within 2-8 days, however, it can change depending upon the season and workload. For custom orders, it can take a couple of days more. When you place an order with us, we send the order confirmation email and date of dispatch time as well for your order.
All orders are sent by FedEx or DHL. Transit time will vary depending on which city you are located in, but the average time to be allowed is 3-5 days.
RETURN & EXCHANGE
Kindly check our Returns / Exchange policy page
EXCHANGING AN ITEM
If you are exchanging the item, your replacement item will be sent out as soon as the initial item is returned. You are responsible for the freight charges of all items coming back to us for exchange.
Every product that Ely Jacket sells is guaranteed to satisfy our customer’s need to feel good about themselves. If you are not fully satisfied you may return it for exchange or store credit. At Ely Jacket, this is more than our guarantee, it is our mission. We will do everything possible to ensure that you are satisfied with each element of your purchase:
THE VALUE OF THE PRICE
Knowing you have received your money’s worth;
THE QUALITY OF OUR PRODUCTS
Knowing that your purchase will last because of our experience and the quality of products. Once you receive your purchase and review our products against these elements, we know that you will be completely satisfied.
Ely Jacket guarantees the lowest prices for the top quality products.
All confidential information, including credit card details, is held securely and only transmitted in encrypted form. Customer details are not passed to any third parties and are used only in accordance with the Data Protection Act.
You agree to indemnify us against any claims, losses, liabilities, damages, and expenses (including legal fees), arising out of your use of this site.
We accept PAYPAL and Credit Cards via secure online methods.
SECURE SERVER SOFTWARE AND ENCRYPTION
Ely Jacket secures server software (SSL) and encrypts all confidential ordering information, including credit card number, name, and address. All ordering information remains private on the Internet using SSL.