Ely Jacket

REFUND RETURN AND EXCHANGE POLICY

Looking to return or exchange?

Ely Jacket cares very much about your experience and satisfaction. While we make every effort to provide you with the right product, we understand that certain circumstances may require returns or exchanges. If you need to return or exchange an item based on the guidelines below, we will gladly make it happen.

 

Our Return Policy

Items can be returned or exchanged within 30 days: All items must be unworn, unwashed, and undamaged (unless the item was damaged upon receipt) Once we’ve received the item, we will inspect it and notify you that we have received the returned product.

We work very hard every day to make sure our customers are happy with our products and services. It is our motto to never compromise on quality. However, certain circumstances may require returns or exchanges, you can read all about our return policy here.

Kindly Note

Upon receiving your order, if you find any dissimilarity, defect, or damage that may cause in transit then please report it to us within 7 days so we can promptly rectify the situation for you. We cannot offer a resolution if the customer fails to inform us within the mentioned period.

Free Returns

Customers now have the option to exchange and return the item(s) within 30 days for free.

Size issue

We highly suggest using our sizing chart before ordering any product from our website. In case the size is not accurate (runs small or big), don’t hesitate to contact us at orders@elyjacket.com (within 48 hours).

If you have any confusion regarding our size chart, please let us know via email. Our team will assist you.

Color

Please note the color of the actual product may slightly differ due to differences in screen resolution.

Trial products

Any product ordered for trial purposes will not be exchanged or returned. If you like to review or promote us on YouTube, a blog site, or any social channel with a good number of visitors, please contact us at orders@elyjacket.com with the subject line “collaboration.”

Cancellation of Order

Order cancellation requests can be placed within (1) day of an order (If not Shipped) or will result in a flat deduction of 25% from your ordered item’s amount.

Exchanges

Any item you purchased from our store can be exchanged or returned on the following basis:

  • Must be in original condition with packaging and tags attached Fit is not accurate (runs big or small)
  • If the item is defective or damaged during transit. (Required images with original tags)
  • The received item is different than what was ordered. (Required images with original tags)
  • Exchanges are subject to availability. Please confirm that we have the item you are looking for.

Refunds

We allow customers to return their ordered product within 30 days. You can process your refund by sending an email to orders@elyjacket.com. Before you process your refund, please read the following guidelines.

  • Must be in original condition with packaging and tags attached If the item is defective or damaged during transit. (Required images with attached tags)
  • No refund will be issued if the product is missing its original tags, or packaging, damaged, or used too many times by the customer.
  • Once we will receive the product at our Fulfillment Center accordingly, we will start the inspections process and within 48 Hours of receipt, we will start the desired process of reimbursements. (Usually, the process of reimbursements can take 4 – 7 Working Days to reflect in the statement of your Original Payments Method)
  • To process your exchange, we will need your order number, photos of the item, and any other information about your use of the product that may help us understand the potential defect.
  • Please note: If we receive an item and find that it has violated our exchange/return policy guidelines, your request will not be processed.

Postage and Packaging:

Our Free Shipping is offered at our own cost. We don’t provide shipping labels to customers who are willing to return their items. Products may ship from a UK, USA, or overseas warehouse. Please contact us at orders@elyjacket.com to confirm the location for sending back the product.

Contact Us

Head Office: Suite 3 52 Upton Lane, London, E7 9LN, UK

Number: +44 07438 768 751

Email: orders@elyjacket.com

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( Note : For damage/defected products, kindly attach clear images of received items.)