Ely Jacket

Frequently Asked Questions.

For your convenience, elyjacket.com accepts Paypal, Visa, Mastercard, American Express, and Discover cards for payment.

Changes can be made to an order as long as the item is not shipped; you can contact customer service to confirm your order’s status.

Your complete order details, including the price of each item, order number, and shipping charges, will be sent to you via email.

We ship worldwide except Israel, Russia and APO/FPO addresses, for further queries, contact us at orders@elyjacket.com

To ensure your order is secure and privacy is protected, we use SSL (Secure Socket Layer) that provides end to end encryption. We use the service of PayPal to receive your payments that are highly secure and reliable.

Orders are delivered within 3-8 business days. In case it takes longer than the estimated date, contact our customer service, and we will be happy to assist.

After placing your order, you will receive an e-mail confirmation within a few minutes.

Orders are delivered within 3-8 business days. In case it takes longer than the estimated date, contact our customer service, and we will be happy to assist.

If you have any problem with your order, immediately contact our Customer Service Team briefing your issues. Visit our return and exchange policy page for more information.

Once your order is dispatched, you will be notified of the tracking details through an email. You can also Track Your Order directly through our website by visiting this page.

Orders can be canceled before the item is shipped. However, if the product has already been dispatched, you will have to receive it and then apply for a return.

If you’d like to exchange your product with any other item in-store, you can contact our customer service for further assistance.

Our Jacket measurements correspond to the numbers displayed in the size chart. You can refer to the charts with confidence in order to get the perfectly sized jacket.

Custom-made to-measure sizes are available for suits only.

Sizes are available in both inches and centimeters for your convenience, you can refer to our size guide.

You can apply the discounted code at checkout in the coupon code field.

As we provide free shipping at our own cost, we are unable to pay for the return courier charges.

You will receive the refund through the original form of payment. Refund processing times take up to 6-7 business days.

We use the express service of FedEx and DHL to ship our products; however, we use USPS and UPS within the United States.

Ely Jacket is an online leather jacket store. We do not have any retail shop

We always mark the item as a gift and declare a lower value price on the invoice so that the minimum customs fees may be applied depending upon the country’s rules and regulations.

You can contact our Customer Care Department at orders@elyjacket.com